Privacy Policy

Effective Date: 26/09/25
Last Updated: 26/09/25

AE Labs Inc (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, services, and products (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We may collect the following types of information:

Information You Provide
1. Account details (name, email address, phone number, login credentials).
2. Payment details (billing address, transaction history, but never full credit card numbers—we rely on trusted payment processors).
3. User-generated content (voice data, text inputs, chat transcripts, preferences, feedback).
. Information We Collect Automatically
1. Device information (IP address, browser type, operating system).
2. Usage data (pages viewed, time spent, interactions within the platform).
3. Cookies and tracking technologies (session identifiers, analytics data).
Information from Third Parties
1. Service providers and integration partners (for authentication, analytics, or enhanced functionality).

2. How We Use Your Information

We use your information for purposes including:

Providing and maintaining the Services.
Personalizing user experience and improving our AI models.
Processing payments and transactions securely.
Sending service-related communications (updates, technical notices, support).
Complying with legal obligations and enforcing terms of service.

We never sell your personal data.

3. Sharing of Information

We may share your information with:

Service Providers: Cloud hosting, analytics, customer support, and payment processors.
Business Transfers: In the event of a merger, acquisition, or asset sale.
Legal Requirements: If required by law, subpoena, or government request.

We do not share personal information for advertising networks or third-party marketing without your explicit consent.

4. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law. You may request deletion of your account and associated data at any time (see Section 8).

5. Cookies & Tracking

We use cookies and similar technologies to:

Enable core functionality.
Analyze site usage and performance.
Remember user preferences.

You can manage or disable cookies through your browser settings, but some features may not function properly.

6. Security of Your Information

We implement technical and organizational safeguards to protect your information, including:

Encryption in transit and at rest.
Access controls and authentication protocols.
Regular security monitoring and audits.

While we take reasonable measures, no system is completely secure.

7. International Data Transfers

If you access our Services outside [home country, e.g., United States], your information may be transferred, stored, and processed in jurisdictions with different data protection laws. We use appropriate safeguards (such as Standard Contractual Clauses) to protect your information.

8. Your Privacy Rights

Depending on your location, you may have rights under data protection laws such as GDPR or CCPA, including:

Accessing your personal data.
Correcting inaccurate or incomplete information.
Requesting deletion of your information.
Restricting or objecting to processing.
Opting out of data sales or targeted advertising.

Withdrawing consent where applicable.

9. Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect information from children. If we become aware of such data collection, we will delete it promptly.

10. Third-Party Links & Services

Our Services may link to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When changes occur, we will revise the “Last Updated” date above. Significant updates may be communicated via email or in-app notices.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pay Promptly
AE Labs Inc.
Email:mail@paypromptly.com